Visit Japan Web: Online Customs & Immigration Registration Guide

Planning a trip to Japan? Visit Japan Web simplifies the steps required for immigration and customs declarations, allowing you to complete them online before your journey.

On this page, we’ll walk you through everything you need to know about Visit Japan Web, including a step-by-step guide to registration and the benefits and disadvantages of using the service.

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What is Visit Japan Web?

Visit Japan Web is an online platform created by the Japanese government to streamline entry procedures for international visitors. It’s designed to simplify immigration and customs processes, and allows you to complete necessary documentation before arriving in Japan.

You can access Visit Japan Web from your phone, tablet, or a desktop computer. It’s the best way to reduce wait times on arrival. Key features include:

Key features include:

• Pre-arrival documentation: Complete your immigration and customs information online.
• One-code system: Get one simple code for customs and immigration clearance, ready to scan by border officers on arrival.
• Multilingual support: The platform is available in several languages, so tourists from all over the world can access it.

Using Visit Japan Web is not mandatory, but it’s is recommended to speed up the entry process.

Alternatively, paper forms may be available on your flight or at the airport. Completing them in person usually adds extra time on arrival.

How to register on Visit Japan Web as a tourist

Before you sign up, have the following information ready:

• Your passport
• Your flight details
• Your accommodation address and contact number in Japan

The process covers your personal and travel details, the combined immigration clearance and customs declaration, and an optional tax-free shopping feature.

Once you complete the arrival procedure, you’ll receive one 2D code that’s valid for both for immigration clearance and customs. You can also generate a separate code for tax-free purchases if you choose — this feature is optional.

Having your documents and travel details ready can make the registration process quicker. Follow the steps below to register and get generate your Visit Japan QR codes. Follow the steps below to register and generate your Visit Japan codes.

Create an account

Access the Visit Japan Web official website and click on “Sign up for a new account”.

• Agree to the Terms of Use and Privacy Policy.
• Enter your email address, create a password, and confirm your account via the confirmation code sent to your email.
• Login to your account on the Login page.

Register your details

Click on the section marked ‘Your details’.

• Select whether you have a Japanese passport or hold a re-entry permit. If neither applies, select “No” for both.
• Choose whether to use the optional tax-free shopping 2D code. At participating stores, you can use this code instead of showing your passport.

Register passport information

Next, provide your passport information, by scanning the photo page or entering the details manually.

To scan it, position the passport photo page within the on-screen frame and select “Take photo of passport”. Use clear, bright lighting and retake the photo if the upload fails.

To enter the information manually, complete the required fields:

• Full name (as it appears on your passport)
• Passport number and expiry date
• Nationality or citizenship
• Date of birth
• Date of expiry

Register additional information & confirm your details

You can also add your occupation, country, and city of residence. It’s optional, but entering these details now means you won’t need to provide them again during the immigration and customs registration.

• Select “Next” to review your information on the confirmation page.
• If everything is correct, select “Register”.
• To make changes, select “Back” and edit your details.

Visa check section

After registering your details, you may be prompted to check whether you need a visa for Japan.

Select the option that applies to you:

• If you have a visa, you can import the details using your visa issue number.
• If you don’t have a visa, check whether one is required for your trip before continuing.

Once complete, return to the homepage to register your planned entry.

Register details of any family members

If you’re traveling to Japan with family, you can add up to 10 family members to your account.

For each person, repeat the same registration steps and enter their individual passport details.

Register your planned entry

From the Visit Japan Web homepage: Select “Register new planned entry/return” and choose whether to enter the details manually or import your visa information.

Enter the following:

• Planned arrival date in Japan
• Airline and flight number
• Departure airport or city, if requested
• Address and contact number of your accommodation in Japan
• Optional: Trip name, e.g. “Tokyo trip” if useful for managing multiple journeys

You may be able to complete the address automatically using just the postcode.

Review the information carefully, then select “Register plan” to save your entry.

Complete the health and customs information

From the Visit Japan Web homepage: Open your registered trip to complete the remaining entry procedures.

In “Quarantine (health status confirmation)”, answer the health questions to receive guidance based on your responses.

Next, open “Immigration clearance and customs declaration”. Confirm your personal details and provide the requested trip information, including:

• Purpose of visit
• Length of stay

Answer the customs questions, review your information, and select “Register” to submit it.

For additional help, refer to the Visit Japan Web’s “How to use” section.

Generate your personal 2D code

Once you have completed the required information, Visit Japan Web will generate a unified 2D code for immigration clearance and customs.

Open your registered trip and select “Display QR code” to view it.

Save the code on your phone before traveling. Taking a screenshot can help you access it without relying on an internet connection.

Useful links

The Visit Japan Web homepage also includes links to information that may help you prepare for your trip:

• Travel medical insurance guidance
• Safety tips
• Official travel guide for Japan

Is Visit Japan Web worth it?

Visit Japan Web is optional, but it can often make the arrival process much more convenient.

Pros:

• Time-saving: Complete forms before your trip and avoid delays at the airport.
• Convenience: Everything is handled online, instead of completing paper forms on arrival.
• Streamlined process: The unified 2D code can make immigration and customs procedures more efficient.

Cons:

• Pre-travel prep: You need to enter your personal, travel, and accommodation details before your journey.
• Learning curve: If you’re not comfortable using digital platforms, you may find the registration process challenging.

If you want to prepare in advance for a smoother arrival in Japan, Visit Japan Web is a practical way to complete your immigration and customs information before you travel.