For the purposes of this Privacy Policy, “personal data” means all data that identifies you or that could be used to identify you, such as your contact details like your name, email/postal address, signature, position held and/or other information such as your IP address. It may also include information about how you use our website.

a private company under the laws and regulations of Spain, with VAT number B66394073 and its registered address at , will be the controller of the personal data that we collect, use and process from you when you browse our website, you request our products and/or you contact us for any reason, among others.

This Privacy Policy applies to the personal data that we collect, use and process from you as User of our website.

Our website may contain icons and/or links to redirect you to websites of 3 parties that give you access to functionalities and/or services such as to following us on our social media channels and/or sharing content on yours.

In this sense, please note that these third-party websites are not operated by us, so we can not assume any responsibility for the information and content provided on them and/or the correct provision of the functionalities and/or services offered by these 3 parties, since we have no control over this.

In addition, please note that in order to access the functionalities and/or services of some of these third-party websites you must register as a user. In this regard, keep in mind that the controller of the personal data provided in the registration process will be the owner of the website and your personal data will be processed in accordance with its Privacy Policy, which is totally disconnected from ours. Therefore, we recommend that you consult the Privacy Policies of the websites you access and, where appropriate, register to better understand how your personal data will be processed.

The personal data we collect from and about you is as follows:

In order to be able to properly attend and manage your product’s request and/or answer your queries, you must provide us with accurate, updated and complete information. We will not assume any type of responsibility for circumstances that are beyond our reasonable control, such as being provided with erroneous, incomplete and/or fraudulent information from you as a user.

If you provide us with personal data of 3 parties, you confirm that you have informed them about the purposes for which their personal data will be processed and you guarantee us that you have obtained their prior and express consent to communicate us their personal data.

If you provide us with personal data of minors, meaning individuals under fourteen (14) years old, you confirm and guarantee to us that you have parental authority to do so or you are their legal guardian.

Your personal data are processed for the following purposes:

In all cases, we only collect personal data which is strictly necessary for the fulfillment of the purposes described above, not providing this information could result in the inability to complete your product order and/or its delivery and/or to adequately address your informational requests, etc.

We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason we collect and process your personal data. In almost all cases the legal basis will be:

All the electronic commercial communications include an unsubscribe link, so you can object to receiving it at any time. We will try to process your unsubscription request immediately, but sometimes this process may take a number of days to become effective, during this period you may still receive our communications.

We will process your personal data for as long as necessary to fulfill the purposes for which they were collected and, beyond that, your personal data will be retained, duly blocked, for the necessary period we need to keep them. For example, it will be kept for as long as necessary to comply with our legal obligations and/or address possible claims related to the products sold; to finish the investigation of a fraudulent or illicit activity detected; to retain the Cookies’ information providing that you do not revoke its consent, etc. Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.

Furthermore, if you had provided us with your consent to process your personal data for specific purposes, note that you can withdraw said consent at any time. Upon receiving your withdrawal request, we will proceed to delete your personal data.

The Company, as an official vendor of Japan Rail Pass, will communicate the personal data of customers that has purchased this product to Nippon Travel Agency Co, Ltd., which is the distributor of Japan Rail Pass on behalf of Japan Railways, for the issuance of the Japan Rail Pass ticket in the Japan Rail Exchanges Offices.

For all Products, we also may communicate your personal data to the following 3 parties, including but not limited to:

The 3 parties mentioned above may have their headquarters outside the country in which you involve an international transfer of personal data. In this regard, we inform you that we only transfer personal data to recipients located in countries that offer a level of personal data protection comparable to the laws and regulations of data protection of European countries or, failing that, we will apply the appropriate safeguards required by the current applicable law and regulations on the protection of personal data, in order to ensure the privacy and security of your personal data and that your individual rights and freedoms are guaranteed.

Your personal data is securely stored securely in our information systems and we have established the technical and organizational measures in order to ensure the confidentiality and integrity of your personal data and to protect it against unauthorised or unlawful processing and/or accidental loss, destruction or damage.

Likewise, we have taken reasonable measures to guarantee that all our staff, as well as the suppliers or collaborators with access to your personal data, have received adequate training regarding the processing of the personal data collected.

Although we will do our best to guarantee the protection of your personal data transmitted through our website and/or that you may provide us by others means such as email or phone, please bear in mind that you should also take precautions to keep safe your personal data such as e.g you must not enter or confirm bank details by means of fake messages and/or websites.

You may, with any cost, exercise your rights of access, rectification, erasure, limitation of processing, opposition, as well as the right to the portability of your personal data, by a written request addressed to us, sent by email to: info@jrailpass.com or by post to: at .

You may modify the “privacy settings” of your web browser to set up tracking cookies at any time. Also, you can install programs or add-ons to your browser, known as “Do Not Track” tools, which will allow you to choose the Cookies you want to allow.

For security reasons and when we consider it necessary, we may request a copy of a document proving your identity before proceeding to address your data protection right request.

Your data protection right request will be responded to within one (1) month; but occasionally, this period may be extended by two (2) further months where necessary, taking into account the complexity and/or number of requests you may have made. In this case, we will notify you of such an extension together with the reasons for the delay.

When you consider it appropriate, you have the right to file a claim with the competent Data Protection Authority, such as e.g when you consider that your data protection rights have not been adequately addressed.

We remain at your disposal for any doubts or questions about the present Privacy Policy or about the processing of your personal data you may have, so don’t hesitate to contact us: info@jrailpass.com.