Contact us

Before contacting us, please refer to our informative section.

You may find the answers to your questions here:

Routes
Learn more about the public transport in Japan as well as our top itinerary suggestions.
More info
Eligibility
Everything you need to know about the eligibility requirements when purchasing a Japan Rail Pass.
More info
Delivery
How to track your delivery and when will it arrive? Read more about the delivery process here.
More info

Once in a lifetrain experience

is an authorized official vendor of JR Pass. With years of experience and customer understanding we work towards providing а flawless opportunity to submerge yourself in the magic of the Japanese culture.

Headquarters

Av Maresme 44 Planta 2,Puerta 12, 08918 Badalona, Barcelona.

 

Questions requiring customer service assistance.

Questions related to order delivery times and tracking.

Questions related to JR Pass eligibility requirements.

Questions related to public transportation in Japan or recommended itineraries.

After years of experience this company has made the estimate that the best way to communicate with our clients is via email. This way the conversation is being written, saved and you can always go back to it to verify any previously communicated information, in case of doubts.

To contact us, please send an email to following address: info@jrailpass.com Please keep in mind that we treat with care each individual question/email, which is why we will respond to you within 48 hours of your query.

We constantly aim at providing the highest level of Customer Service by following closely the experience of each individual customer. This is why it will be appreciated by our users and by our team if you shared your experience with us on our Facebook page .