Terms of use

Terms of use

These Terms of Use (hereinafter, “Terms”) regulate the conditions of use of the present website that belongs to Japan Rail Pass S.L. (hereinafter, “the Company”).

We encourage you to carefully read the following Terms before using this website. By using it you confirm that you understand, acknowledge and agree on the provisions of the present Terms. Otherwise, if you do not agree to be bound by them, please do not continue to access or use this website.

1. General

The access and use of this website is voluntary and free of charge, unless our products are contracted by you, in which case the corresponding product price will be charged. Accessing, navigating through, and using our website automatically grants you the status of user (hereinafter, the “User”, “you”). Such status implies full acceptance of the present Terms.

Please note that Japan Rail Pass brand logo reserves the right to update these Terms at any time in order to comply with applicable regulations, according to business matters or regarding changes in the provision of the products or functionalities of our website. In the event that the Terms are updated, they will be applicable as soon as they are published on this website. Moreover, the User declares to understand the above statement and agrees that no prior notice must be given to him/her. Therefore, the User acknowledges and accepts that it is their sole responsibility to periodically review these Terms.

Likewise, the User accepts to use the present website and contract the products offered through it complying with all the in force applicable laws and regulations, as well as in accordance with these Terms.

If any of the clauses or even a part of these Terms is declared null and/or void by any judicial decision, the remaining part and clauses will remain valid.

2. Information and website products

The present website can only be used by adults with legal capacity. Therefore, if you do not have the required legal age in accordance with the applicable laws and regulations of your country, please do not visit or use this website. In this sense, the Company reserves the right to block the access to this website to Users who do not comply with this requirement.

Furthermore, note that jrailpass.com is a privately owned company and an official vendor of Japan Rail Pass ticket (a multipurpose discount ticket, valid for travel on all national JR trains in Japan) and other additional products (such as Pocket Wifi and SIM cards) to foreigners who plan to make a tourist trip to Japan.

The purchasing of the products provided through the present website is subject to the mandatory acceptance of the following Terms and Conditions.

3. Rules of Conduct

The User must use this website and its content in accordance with the present Terms, the applicable laws and regulations currently in force, common decency, and public order at all times. In particular, but without limitation, the User shall not:

We reserve the right to block and/or suspend the access of Users who do not comply with the above obligations at any time and without notice, as well as to exercise all legal actions we deem appropriate to preserve our legitim interests, in order to maintain the quality, security, and availability of the present website.

4. Limitation of Guarantees and Liability

The use of the present website is at the User’s own responsibility and risk. Even though the above mentioned, the company makes its best efforts to ensure the availability of the website and the safe navigation of the User. However, access to this website may be punctually interrupted by maintenance tasks and/or the upload of updates of the content and/or products offered through it. Also, we cannot guarantee that the website will be maintained without interruptions, delays, errors or omissions for reasons beyond our control, as well as for possible damages that may be caused by third parties through illegitimate intrusion beyond our control.

The Company will exert its best efforts to keep the information regarding the characteristics of the products offered in this website updated at all times. If you detect any inaccuracy, we ask you to please contact our Customer Service Team and warn them about it.

Neither the Company nor its partners, suppliers, employees or representatives will consequently, be liable for any error or omission on the website or if the content and information of this website is used by a User or a third party for unlawful purposes and/or to cause damage to third parties or to the Company’s reputation.

In the same way, the Company will not assume any responsibility for access to this website by persons under the required legal age according to their country’s applicable laws and regulations, being the sole responsibility of their parents and/or legal guardians to exercise adequate control over the activity and/or use of the Internet by their dependent minors; nor for preventing their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorization of their parents or legal guardians.

The Company will be exempt from any liability that may arise from the breach of these Terms by the User.

5. Intellectual Property Rights

jrailpass.com is a domain registered by the company and therefore protected by intellectual property. Consequently, it cannot be used by third parties in any other way, nor among others to cause confusion between users and/or customers and/or discredit of the Company.

The totality of the elements contained on this website, whether it be texts, articles, descriptions, images, graphics, sounds, videos, brands, logos, interactive features or any other element, its structure and design, the selection and presentation of the content and elements included therein, and the software necessary for its operation, access and utilization are owned by the company or by the partners of the company with whom we have submitted the corresponding licenses. All the elements of the present website are protected by intellectual property rights and must be respected by all the Users. Likewise, note that we also warn about this matter on our website with a copyright notice.

The copying, reproduction, distribution, public communication, transformation or, in general, any use of the protected elements of this website with or without commercial purposes, without the company’s prior written consent, is expressly and totally forbidden.

The access and use of this website does not imply under any circumstance the transfer to the User or customer of the company’s intellectual property rights, nor the granting of a license or authorization.

Moreover, note that the Company reserves all intellectual property rights that are not expressly indicated in these Terms and that correspond to us in accordance with the currently applicable laws and regulations.

The Company reserves the right to take as many legal actions as deemed appropriate in order to preserve its legitimate interests and rights against users or third parties who infringe jrailpass.com’s intellectual property rights in any way.

6. Privacy

The company is firmly committed to the privacy of users and customers. The personal data collected for the provision of the products offered through this website, as well as those obtained from the navigation and/or use of this website, will be processed in accordance with the provisions of our Privacy Policy and Cookies Policy.

The Company has adopted the appropriate technical and organizational measures to guarantee the confidentiality, integrity, availability, and security of the personal data processed.

7. Jurisdiction and Applicable Laws

These Terms shall be governed by the current applicable Spanish legislation.

In case of controversy or disagreement between the User and the company arising from these Terms, both parties agree to submit their resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the customer.

The non-exercise by the Company of any right provided or derived from these Terms shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing waived by our company or legal prescription of the action that in each case corresponds according to the applicable current legislation.