Frequently Asked Questions (FAQ)

Find the answers to the most common questions regarding the eligibility, use, buying process, and delivery of the JR Pass!

The following are the most frequently asked questions regarding the shipping and delivery of your Japan Rail Pass and other products in your order.
Who is eligible for the Japan Rail Pass? Do children need to buy it? Are there any entry requirements for Japan? These are just some of the questions we have answered for you!
Where can you pick up your Pocket WiFi device? Are there any limitations to its internet access? What should you do if it stops working? Find solutions to the most pressing questions having to do with the use of Pocket WiFi!
The following tips will tell you anything you need to know about staying connected while in Japan: from where to pick up a data SIM card to how to call and receive texts while abroad.