Frequently Asked Questions (FAQs) FAQ

Where can I pick up the Data SIM in Japan?

The Data SIM Card, just like the Pocket WiFi, can be picked up at your arrival airport in Japan or it can be delivered to your hotel in Japan.

You may choose one of the two options during the final order confirmation process on this website.

Once completing the purchase, we will send an e-mail with all the relevant delivery details. We will also send you a reminder email three days before you arrive in Japan. The email will include the pickup details such as the place and time.

Similar to the Pocket WiFi, the Data SIM Card pick up time is calculated by summing one hour to your flight’s arrival time.


  • Arrival time: 17:45
  • Pick up time: 18:45

For more information on airport pickup locations, working hours and visual location maps, please refer to the SIM Card instructions (PDF).