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Frequently Asked Questions (FAQ)

Is there a limitation to the Pocket Wi-Fi internet access?

The Pocket Wi-Fi will give you instant access to a high-speed internet, charged with 10GB capacity. Should you use up all 10GB of internet data, the speed of the Pocket Wi-Fi internet will slow down.

However, this does not tend to happen too often, as the 10GB have been selected carefully so that the needs of all Japanese visitors are satisfied to the fullest.

As long as you don't stream or download movies every day of your trip, the chance of running out of the fast-speed internet is quite low.

Please note that the Pocket WiFi device will only be functional during your stay in Japan. You will not be able to have internet access, should you decide to use the WiFi outside of Japan.

How many devices can I connect to the Pocket WiFi?

You can connect up to 10 devices at the same time. There are no compatibility restrictions.

You may connect: iPhones, iPads, Android, Mac, PC, Windows, Blackberry, etc.

What is the speed of the Pocket Wi-Fi internet connection?

The internet speed is 75 Mbps download/ 25 Mbps upload.

The Pocket Wi-Fi connects to a 4G/LTE network via the Japanese provider AU.

This is one of the fastest 4G internet connections available in the country.