Due to the restrictions associated with the COVID-19 outbreak, orders containing a JR Pass might experience temporary delivery delays of up to 5 business days. We are working hard to get your tickets to you on time.
My Pocket WiFi is not working. What should I do?
If you are having trouble with your Pocket WiFi you can contact our supplier Global Advanced Communications (GAC) directly so they can advise you on how to solve your issue or replace your device. You can also contact us in case of further issues. We are here to help!