Japan Rail Pass

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Frequently Asked Questions (FAQ)

My Pocket Wi-Fi was lost / stolen. What to do?

In the unlikely event that you misplace your Pocket Wi-Fi  device, please contact us as soon as possible. We are here to help! In most cases we are able to track lost or stolen Pocket Wi-Fi devices and retrieve them.

However, in the unlikely event, and after every effort on our part, the Pocket Wi-Fi is untrackable due to it being lost or stolen, then there is a flat fee of ¥20,000, which you will be required to pay. In such cases, no alterations or discounts apply.