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Frequently Asked Questions (FAQ)

Where can I pick up the Pocket Wi-Fi device?

When ordering your Pocket Wi-Fi device online, you will be able to select from 2 delivery options:

1. To receive the Pocket Wi-Fi at your hotel or address in Japan

2. To pick up the Wi-Fi device at your airport of arrival

Some big airports, such as Narita Airport in Tokyo, have more than one pickup counter at each terminal. Your exact pick up desk will be determined depending on your flight’s arrival time. You will receive a confirmation email of your order, with all the necessary pick up information included.

Furthermore, you will be contacted 3 days before your arrival in Japan with a reminder email, which will also confirm the pick up details.

The pickup time is calculated in the following way: Your arrival time + 1 hour.

For more information on the Pocket Wi-Fi pick up locations, timetables and visual maps, please check the Pocket Wi-Fi information (PDF).