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Frequently Asked Questions (FAQ)

Do I need to receive the physical ticket?

Can I use a JR Pass email confirmation when making the Exchange in Japan?

The Japan Rail Pass cannot be emailed nor scanned or photographed.

Due to the strict regulations of the Japanese Government, it is required to present the physical Exchange Order at any of the exchange offices in Japan.

To receive the actual JR Pass, you will be asked to provide the Exchange Order together with your passport.

Once your personal data is confirmed, you will be issued a Japan Rail Pass. In order to follow this procedure, the Exchange Order voucher cannot be emailed nor scanned or photographed.

What is more, you cannot give a copy of your passport, since the staff of the Exchange Office will have no way of verifying you have the temporary stay stamp/sticker in your passport. Only original passports are accepted.