Due to the restrictions associated with the COVID-19 outbreak, orders containing a JR Pass might experience temporary delivery delays of up to 5 business days. We are working hard to get your tickets to you on time.
Do I need to receive the physical ticket?
Can I use a JR Pass email confirmation to receive my JR Pass in Japan?
Due to the strict regulations of the Japanese Government, to receive your Japan Rail Pass it is required to present the physical Exchange Order at any of the exchange offices in Japan.
To receive the actual JR Pass, you will be asked to provide the Exchange Order together with your passport. Emails, photographs, or scans of the Exchange Order are not accepted.
Similarly, you cannot provide a copy of your passport. The staff at the exchange office need to see your actual passport along with the temporary visitor stamp/sticker inside.