Due to the restrictions associated with the COVID-19 outbreak, orders containing a JR Pass might experience temporary delivery delays of up to 5 business days. We are working hard to get your tickets to you on time.
Frequently Asked Questions (FAQs)
My Japan Rail Pass was lost / stolen. What should I do?
Should your JR Pass get lost or stolen, please contact us immediately. However, please keep in mind that we cannot issue refunds, or provide you with a new pass, if you are unable to retrieve your JR Pass.