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Frequently Asked Questions (FAQ)
Can Japanese nationals purchase the Japan Rail Pass?

Can Japanese nationals purchase the Japan Rail Pass under the new eligibility requirements?

Japanese nationals, living permanently outside of Japan, will be able to purchase and exchange their Japan Rail Pass until March 31, 2017. Those Japanese nationals who have purchased their Japan Rail Pass before this date will be able to travel to Japan and exchange their JR voucher for the Japan Rail Pass until June 30, 2017.

Sales of the Exchange Order for those Japanese nationals who meet the following eligibility conditions will end on March 31, 2017:

1. Japanese nationals who live permanently outside of Japan and have the right to permanent residency in that country.

2. Japanese nationals who are married to a foreign citizen and reside with them outside of Japan.

Turning in an Exchange Order voucher to receive the Japan Rail Pass will end on June 30, 2017.

Who can purchase the Japan Rail Pass under the updated 2017 eligibility requirements?

Starting April 1, 2017, the new eligibility requirements for travelers who wish to use the Japan Rail Pass will change as follows:

1. Foreign travelers, who have entered Japan under a "Temporary visitor" status for a maximum of 90 consecutive days can purchase the Japan Rail Pass.

2. The Japan Rail Pass will only be made available to people whose passport was issued by a country other than Japan. This means that Japanese nationals, living outside of Japan, will no longer be able to purchase and use the Japan Rail Pass.

3. March 31, 2017 is the last day on which Japanese citizens, living permanently outside of Japan, will be able to purchase the Japan Rail Pass.

4. Japanese nationals will be able to turn in their Japan Rail voucher to receive a Japan Rail Pass until June 30, 2017. After this date, Japanese nationals will no longer be eligible to use the discounted services of the Japan Rail Pass.

What documents are Japanese nationals required to provide when purchasing a Japan Rail Pass?

Note: Eligible Japanese nationals will be able to purchase a Japan Rail Pass until March 31, 2017 and exchange it until June 30, 2017.

Japanese nationals will be able to purchase a Japan Rail Pass until March 31, 2017 if:

1. They live permanently outside of Japan and are able to present the following documents: Physical proof of the Japanese national permanent residency such as a Green Card, should the Japanese national reside permanently in the US. Depending on the country of residence, an equivalent of such document will be required.

2. They are married to a foreign citizen, who is permanently living outside of Japan. For this case, the following documentation is required of the Japanese national, upon purchasing the Japan Rail Pass:

- physical proof of the marriage

- physical proof of permanent residency outside Japan of the Japanese national

- permanent foreign residency of the spouse