Your JR tickets Just a click away

Frequently Asked Questions (FAQ)

Can I have my Japan Rail Pass sent by e-mail?

No, the Japan Rail Pass cannot be sent by e-mail. Upon exchanging your JR voucher (Exchange Order) at any ticket sales office in Japan, you will be asked for your passport and your original Exchange Order.

No emailed, screenshot or PDF versions of the JR Exchange Order will be accepted.

The exchange is only possible as long as you have your passport, stamped with a Japanese Tourist Visa, and the original Exchange Order, which you will receive by post, after completing your online order.