Due to the restrictions associated with the COVID-19 outbreak, orders containing a JR Pass might experience temporary delivery delays of up to 5 business days. We are working hard to get your tickets to you on time.
Can I have my Japan Rail Pass sent by e-mail?
No, the Japan Rail Pass cannot be sent by e-mail. When you collect your Japan Rail Pass at an exchange office in Japan, you are required to present your original Exchange Order.
Emails, screenshots, and PDFs of the JR Exchange Order are not accepted.
To make the exchange, you also need your passport, complete with a temporary visitor stamp/sticker.