Japan Rail Pass

Your JR tickets Just a click away

Frequently Asked Questions (FAQ)

When does my Japan Rail Pass arrive?

The standard delivery time of our orders is 2 business days. In some rare situations, beyond our control, such as weather changes, airplane strikes, etc., the delivery time might be prolonged. Once you have completed your online order, you will receive an email with the tracking number of your shipment. Using the number and the link provided, you will have direct access to all relevant delivery information: delivery date, address and time.

What should I do if the tickets arrive when I'm not home?

The delivery service provider will leave a note at the door with information regarding the following delivery time. There will be 3 delivery attempts in total, after which the delivery company will leave the package at the closest post office. In case the order has not been collected during the following week, it will be returned to the sender's address (our offices).