Due to the restrictions associated with the COVID-19 outbreak, orders containing a JR Pass might experience temporary delivery delays of up to 5 business days. We are working hard to get your tickets to you on time.
Can I have my JR Pass voucher sent to Japan?
Yes, orders can be sent to your home address as well as to your temporary residence in Japan. You can choose either one of those options during the checkout process on this website. If you wish to have your JR Pass delivered to you in Japan, select the corresponding delivery option and indicate the delivery address in Japan. Please make sure to provide a full and correctly written address.
I don't have time to receive the tickets. Can I receive them in Japan?
If you have made a last-minute decision to purchase the JR Pass and believe there isn't enough time to receive it at your home address, there is another option.
You can choose to have your Japan Rail Pass delivered to your hotel or any other address in Japan. This allows you to pick up your pass when you arrive and eliminates the worry of not receiving your pass in time. If you decide to do this, make sure the address you specify is error-free.