Your JR tickets Just a click away

Frequently Asked Questions (FAQ)

Can I delay the delivery of my Japan Rail Pass?

There are 2 ways to delay the delivery of your JR order:

1. If the order hasn't been shipped yet

In this case, you can delay your order delivery by sending us an email at info@jrailpass.com One of our expert staff members will get back to you as soon as possible with a confirmation email about the updated delivery time.

2. If the order was already shipped

In this case, you will be required to ship the JR voucher (Exchange Order) back to our offices to the following direction:

Granland Building

Avenida Maresme 44-46 2a 26

Badalona 08918

Barcelona, Spain

Tel: +34 93 4989620

Additionally, let us know via email when you wish to receive the JR order.

Please bear in mind that each JR Exchange voucher has a validity period of 3 consecutive months.

Note: If the order was already shipped and you wish to delay the delivery, you will be required to cover the cost of the second shipping. This is valid if you have not initially purchased our Cancellation and Modification Insurance. The insurance fully covers the cost of a second shipping to the same address. Should you decide to switch the delivery address to a further destination, which implies higher delivery cost, you will be required to cover the difference.