Due to the restrictions associated with the COVID-19 outbreak, orders containing a JR Pass might experience temporary delivery delays of up to 5 business days. We are working hard to get your tickets to you on time.
Frequently Asked Questions (FAQs)
Can I delay the delivery of my Japan Rail Pass?
There are 2 ways to delay the delivery of your JR order:
Please bear in mind that each JR Exchange Order has a validity period of 3 consecutive months.
If the order has already been shipped and you want to delay the delivery, you are required to cover the cost of the second shipping. This is only the case if you have not purchased our Cancellation and Modification Insurance. The insurance fully covers the cost of a second shipping to the same address. Should you decide to switch the delivery address to a destination which is further away and more expensive to deliver to, you are required to cover the difference.