The company Japan Rail Pass is an authorized distributor of the Japan
Rail Pass. We are not part of the Japan Railways Group (JR).
+34 93 547 88 66
» Mon-Fri 8 am to 8 pm (GMT+1)
info@jrailpass.com
» 24/7
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The standard delivery time for a JR Pass is between 24 and 48 hours. Find out the estimated time depending on your location.
Japan Rail Pass is a privately owned company. We aim to process and ship all orders on the day they were made for our customers’ comfort and peace of mind. The standard delivery time varies between 24 and 48 hours. However, the exact delivery time depends on the customer’s location, the time of order, public holidays, as well as customs problems and transportation disruption.
The estimated maximum delivery time is 72 hours. However, delivering to some Australian, New Zealand or Brazilian regions can take up to 96 business hours.
This company operates every day except for weekends and official holidays (these days are announced in advance).
Shipping available for the following cointries:
AFRICA | ||||||||||||||||||||||||||||||||||||||||||||||||
Algeria | Angola | Benin | Botswana | Burkina Faso | Burundi | Cameroon | Cape Verde | Central African Republic | Chad | Comoros | Congo Dem. Republic | Congo Republic | Djibouti | Egypt | Eritrea | Eswatini | Ethiopia | Gabon | Gambia | Ghana | Grenada | Guinea | Ivory Coast | Kenya | Lesotho | Liberia | Libya | Madagascar | Malawi | Mali | Mauritania | Mauritius | Morocco | Mozambique | Namibia | Niger | Nigeria | Reunion Island | Rwanda | Senegal | Seychelles | South Africa | Tanzania | Togo | Tunisia | Uganda | Zambia | Zimbabwe |
AMERICA | ||||||||||||||||||||||||||||||||||||||||||||||||
Anguilla | Antigua and Barbuda | Argentina | Aruba | Bahamas | Barbados | Belize | Bermuda | Bolivia | Brazil | Canada | Chile | Colombia | Costa Rica | Dominica | Dominican Republic | Ecuador | El Salvador | French Guiana | Greenland | Guadeloupe | Guatemala | Guyana | Haiti | Honduras | Jamaica | Martinique | Mexico | Montserrat | Netherlands Antilles | Nicaragua | Northern Mariana Islands | Panama | Paraguay | Peru | Puerto Rico | Saint Barthelemy | Saint Kitts and Nevis | Saint Lucia | Saint Martin | Saint Vincent and the Grenadines | Suriname | Trinidad and Tobago | Turks and Caicos Islands | Uruguay | United States | Venezuela | Virgin Islands (British) | Virgin Islands (U.S.) |
ASIA | ||||||||||||||||||||||||||||||||||||||||||
Afghanistan | Armenia | Azerbaijan | Bahrain | Bangladesh | Bhutan | Brunei | Cambodia | China | East Timor | Georgia | Hong Kong | India | Indonesia | Iraq | Israel | Japan | Jordan | Kazakhstan | Kuwait | Kyrgyzstan | Laos | Lebanon | Macau | Malaysia | Maldives | Marshall Islands | Mongolia | Nepal | Oman | Pakistan | Philippines | Qatar | Saudi Arabia | Singapore | South Korea | Sri Lanka | Taiwan | Thailand | Turkey | United Arab Emirates | Uzbekistan | Vietnam |
Europe | ||||||||||||||||||||||||||||||||||||||||||||||||
Albania | Andorra | Austria | Belarus | Belgium | Bosnia and Herzegovina | Bulgaria | Croatia | Cyprus | Czech Republic | Denmark | Estonia | Faroe Islands | Finland | France | Germany | Gibraltar | Greece | Guernsey and Alderney | Hungary | Iceland | Ireland | Italy | Jersey | Latvia | Liechtenstein | Lithuania | Luxembourg | Macedonia | Malta | Moldova | Monaco | Montenegro | Netherlands | Norway | Poland | Portugal | Romania | Russia | San Marino | Serbia | Slovakia | Slovenia | Spain | Sweden | Switzerland | Ukraine | United Kingdom | Vatican Holy See |
OCEANIA | |||||||||||||||
American Samoa | Australia | Cayman Islands | Cook Islands | Fiji | French Polynesia | Guam | Micronesia | New Caledonia | New Zealand | Palau | Papua New Guinea | Samoa | Tonga | Vanuatu | Wallis and Futuna |
When you order your JR Pass you can specify the address where you want it delivered. It can either be delivered to your home address or the address of your accomodation in Japan. You can’t have the JR Pass delivered to an airport for collection.
PO (post office) box delivery is not available. A physical address is required.
Receive your tickets for free by making a purchase of over .
Free shipping applies to the following countries:
We use the express and safe services of UPS and FedEx for our worldwide deliveries. After placing your order a confirmation email, containing your unique tracking number, will be sent.
Via this number, you will be able to track the progress of the shipment anytime.
Japan Rail Pass aims to attentively serve each individual customer with attention. Please, do not doubt to contact us at info@jrailpass.com if you need clarification about your order, or if you believe you have made a mistake.
We would like to inform you that if your order was late due to external circumstances, which do not depend on this agency and cannot be controlled nor overcome by us, a refund cannot be made based solely on this argument.
If you wish to change your delivery address, please contact us at info@jrailpass.com to learn more about the respective costs. Contacting the delivery service provider directly might result in additional charges that will be applied directly to the credit/debit card used to make the payment on this site.
Yes, all orders (JR Pass, Pocket WiFi, Data SIM Card) can be sent to your temporary address in Japan. You can choose the delivery address, whether it be your home address or your place of stay.
The standard delivery time for our orders is 2 business days. However, there are some rare circumstances which are beyond our control such as extreme weather conditions and transport strikes. The delivery time could take longer as a result of these potential problems.
There are 2 ways to delay the delivery of your JR order: 1) If the order hasn't been shipped yet. In this case, you can delay your order delivery by sending us an email. One of our expert staff members will get back to you as soon as possible with a confirmation email about the updated delivery time. 2). If the order has already been shipped. In this case, you will be required to ship the JR voucher (Exchange Order) back to our offices. Additionally, let us know via email when you wish to receive the JR order.
You can change your delivery address in 2 case scenarios: 1) When the order hasn't left our offices. You can modify your delivery address easily by emailing us. 2) When the order has already left our office. If you wish to change the delivery address after your online order has already been shipped, please get in touch with us by sending an e-mail.